A2 Customer engagement

• 2.1 Acceptability research wave 1 (Powys and Wrexham)
• 2.2 Acceptability research wave 2 (Powys)
• 2.3 Acceptability research wave 3 (Wrexham)
• 2.4 Fair balance of charges
• 2.5 ODI Choices (quantitative)
• 2.6 ODI Choices (deliberative workshops)
• 2.7 PCs and ODIs research project
• 2.8 Willingness to pay
• 2.9 Customer needs
• 2.10 Asset health and resilience
  
• 2.11 Peer review
• 2.12 CCG challenge log
• 2.13 Assurance statement research

A3 Affordability

• 3.1 Social tariff cross subsidy
• 3.2 Helping customers who struggle

A4 Delivering outcomes for customers

• 4.1 ODI appendix
• 4.2 Frontier ODI assurance
• 4.3 Supply interruptions supporting evidence
• 4.4 Drought risk population at risk forecast
• 4.4 Drought risk technical report
• 4.5 Reporting against common definition (leakage, unplanned outage)
• 4.6 1 in 50 extreme storm supporting evidence

A6  Targeted controls, markets and innovation

• 6.1 Innovation collaboration example
• 6.2 DWMP

A7 Securing cost efficiency

• 7.1 Developer services cost assessment
• 7.2 NRW letter corrections to the NEP  
  
• 7.7 B&V assurance report on cost adjustment claims

A8  Aligning risk and return

• 8.1 Cost allocation
• 8.2.1 Financial model - actual
• 8.2.2 Financial model - notional
  
• 8.2.3 Bill waterfall model
  
• 8.3  Jacobs assurance

A9 Accounting for past delivery

• 9.1 B&V report

Supporting Information

• 10.2 B&V report on data tables
• Supporting information data tables