Hafren Dyfrdwy has welcomed Ofwat’s determination on its proposed £225m+ investment programme which sets out to improve its water and waste network, provide a great service for customers along with boosting environmental benefits. 

This means the majority of the water company’s proposals for the next five years have already been accepted by regulator Ofwat in its draft determination that was published today (July 11^th). 

To help build the plan, Hafren Dyfrdwy engaged with more than 6,000 customers to really understand what they want and expect from their water company. 

The five year, multi-million plan for 2025 to 2030, is the biggest ever investment in infrastructure and services from the water company – providing a strong and reliable service that customers deserve, along with huge benefits for the local communities in Powys and Wrexham. 

Managing Director, James Jesic, welcomed Ofwat’s backing and said: “We welcome Ofwat’s draft decision meaning that our plans for the next five years are on the right track. There are a very small number of areas that Ofwat has asked us to take another look at and we welcome the opportunity from Ofwat to go further, which will benefit our customers in Wales. We will be working hard to do this over the coming weeks in time for Ofwat to consider these before issuing its final decision at the end of the year.” 

Customers will continue to receive a high-quality service that they can count on, along with significant investment in environment and the community. It will mean that over the next five years, there will be an incremental increase on bills and by 2030, it will have risen by £10.70 per month – just 35p more a day - by 2030. 

Key commitments for the next five years include significantly enhancing the health and day-to-day resilience of our water network. By 2030 we’re aiming to reduce supply interruptions by 88%, cut leakage by a further 10%, and reduce the number of drinking water quality complaints by another 7%.  

We are also committed to protecting and improving the Welsh environment and taking clear steps towards Wales’s 2050 net zero goal. Our plan includes a combined 35% cut to greenhouse gas emissions in water and waste operations. 

To make sure that those customers who need the most help with their bills are supported, Hafren Dyfrdwy will be more than doubling the number of people it helps financially and by 2030 it expects to be helping over 7,000 customers with paying their bill.