Hafren Dyfrdwy will deliver record levels of investment to improve its water and waste network and boost its environmental performance after Ofwat approved its plans for the next five years. 

The water regulator gave the go ahead for the £262m investment programme for the company which sets out a number of key commitments over the next five years. 

The multi-million plan for 2025 to 2030, is the biggest ever investment in infrastructure and services from Hafren Dyfrdwy – making sure it provides a strong and reliable service that customers deserve, along with huge benefits for the local communities in Powys and Wrexham.  

Managing Director, James Jesic, welcomed Ofwat’s backing and said: “Ofwat’s final decision will enable us to deliver record levels of investment to meet the growing expectations of our customers, to increase our resilience to climate change and to tackle key priorities such as supply interruptions and spills.”  

To help build the plan, Hafren Dyfrdwy engaged with more than 6,000 customers to really understand what they want and expect from their water company.

It will mean that over the next five years, there will be an incremental increase on bills and by 2030, the average bill will have risen by £13.75 per month – just over 45p more a day – by 2030.  

The key commitments we will deliver over the next five years include significantly enhancing the health and day-to-day resilience of our water network. By 2030, we’re aiming to reduce supply interruptions by 56% and cut leakage by a further 18.

We are also committed to protecting and improving the Welsh environment and taking clear steps towards Wales’s 2050 net zero goal. By 2030, we will cut greenhouse gas emissions in our water operations by 12% and reduce the average number of spills across our storm overflows to 17.26 a year.  

To make sure that those customers who need the most help with their bills are supported, Hafren Dyfrdwy will be more than doubling the number of people it helps financially and by 2030 it expects to be helping over 7,000 customers with paying their bill.