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My Services

a young girl washing her hands under the tap
Pipes and drains
Our Hafren Dyfrdwy Waste Network Catchment is predominantly rural. In total we maintain 21,349 property connections. These are serviced by some 492km of sewers, and more than 90 sewage pumping stations. Newtown and Welshpool are the two largest towns on our patch and together they account for around 50 percent of our Waste customer base. We are proud to provide waste services to a further 48 smaller catchment serving hamlets and villages across Powys.

Surface water drainage

For most of our customers, the rain that falls on their roofs, driveways and other parts of their property drains away to a public sewer. This is called surface water, and we include the cost of removing it in the sewerage charges on your bill. However there are some properties where surface water does not drain into a public sewer. If you own such a property, you may be able to claim for a reduction in your sewerage charges.

How to apply for a reduction

We understand it can sometimes be tricky to identify if your surface water drains to a public sewer. You can always contact us and we'll be happy to look into this for you.

If you live on the borders of our region, you may receive sewerage services from another water company. Your bill will clearly state if this is the case. If you do you may not be able to claim a lower sewerage charge, however we’d suggest you still contact the other company and ask the question.