The Here2Help Scheme
You could receive between 30% and 70% off the average Hafren Dyfrdwy water bill through the Here2Help Scheme.
The Here2Help Scheme can offer a reduction of water bills to any Hafren Dyfrdwy customer where the household income is below either of the following criteria:
Note* All dependants must be living in the property full time.
You don’t need to be behind on your bills or on benefits to apply and eligibility is based on an assessment of your income.
The following benefits are not included as household income when assessing your application:
The scheme runs for 12 months at a time and you will have to re-apply at the end of the year-long period.
How to apply and re-apply for the Here2Help Scheme
You can download an application form and send it to us by post, or apply online using the button below. We also have a Welsh version of our application form.
Hafren Dyfrdwy
PO Box 409
Darlington
DL1 9WF
You can also apply by calling us on 0800 085 3053.
When you apply you’ll need to provide details of your income details. To do this, you will need to share information about:
If you are in arrears and your Here2Help application was unsuccessful, please contact us as we may be able to help you reduce or write off your debt through a payment matching scheme.
Help with money
If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.