Information to give us
There are some bits of information we need to be able to close the account of the person who passed away.
When you contact us, please provide:
In some circumstances we may also need to see a death certificate, coroner’s certificate, grant of probate or letters of administration.
If the deceased person was billed using a water meter, please also provide us with an up-to-date meter reading if you’re able to.
Closing the account and forwarding correspondence
After you have given us your details and the details of the account holder, we’ll update the account and send any future bills or letters to the address you give us.
We’re unable to divert any bills or letters that may have been posted before we were made aware of the account holder’s death.