Contact the right organisation for help
You’ll need to contact the right organisation for help during different flooding types.
How to identify sewer flooding
To make sure you report flooding to the right organisation, you’ll need to know what to look for.
Because we can only help you with sewer flooding, here’s how you can identify sewer flooding.
Wastewater flooding will contain toilet paper and human waste
It’s not something you ever want to see, but if you notice sewer debris such as toilet paper or poo in the flood water then it’s most likely be a sewer flooding incident.
If you see water and debris coming from under a manhole cover, this is likely to be sewer flooding.
Contact your insurer
After you’ve contacted the right organisation for help, you should get in touch with your insurer to let them know what’s happened. They can:
- Arrange a professional clean up
- Replace anything that’s damaged
- Arrange alternative accommodation
If you don’t tell your insurer about something like sewer flooding, it could invalidate your policy in the future.