HD Cymru
Home move

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MOVING HOME
UPDATE ACCOUNT DETAILS

Moving home

Great news! You’re just a few clicks away from updating your account.

1 Let us know when you're moving out
2 Do you know who’s moving into your old home?
3 What is your new address?
4 Previous occupants of your new home
5 Your charges

1 Let us know when you're moving out

Account number:
Supply address:
Bill Payer Name:
Responsibility end date:

What date are you moving out?

Please let us know the date you are moving out of the property. If the property is empty after you leave, don't worry - you' won't be charged.

There are {numMeters} meters at this address, please provide reads where possible or get an estimate read from your regular usage

Please tell us your meter read

Water meter number:
Last read type:
Last read date:
Last meter read:

Do you have a final meter reading for this address?

NO, Estimate my read

Please include any leading zeros

The meter read entered is the same as your previous read, are you sure you want to record a period of zero consumption?

When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.

Please note: if you do not enter a meter reading, your bill will be based on an estimate.

2 Do you know who’s moving into your old home?

Occupier {x}:

Do you know who is moving into {{address}}?

Title *

First name

Last name *

Add another person

3 What is your new address?

Account number:
Moving in address:
Responsibility Start Date:

Postcode *

Enter UK/foreign address manually

Choose address *

Does Hafren Dyfrdwy provide the water services at this property?

House number or name *

Street name *

District / Area

Town *

County

Postcode

Country

Search by postcode

Are you the bill payer at your new address?

What date are you moving into your new home?

Please let us know the date you are moving out of the property. If the property is empty after you leave, don't worry - you' won't be charged.

There are {numMeters} meters at this address, please provide reads where possible or get an estimate read from your regular usage

Please tell us your meter read

Water meter number:
Last read type:
Last read date:
Last meter read:

Do you have a final meter reading for this address?

NO, Estimate my read

Please include any leading zeros

The meter read entered is the same as your previous read, are you sure you want to record a period of zero consumption?

When reading your water meter, you only need to record the black numbers. You should ignore any numbers in red.

Please note: if you do not enter a meter reading, your bill will be based on an estimate.

4 Previous occupants of your new home

Address not known
Forwarding address:

Do you know where the previous bill payers are going?

Postcode *

Enter UK/foreign address manually

Choose address *

House number or name *

Street name *

District / Area

Town *

County

Postcode

Country

Search by postcode

5 Your charges

Please check all details are correct before submitting

{moveOutAddress}

Opening Balance: {openingBalance}

Charges for period {fromDate} to {toDate}: {chargesForPeriod}

Your current balance, minus any payments made: {closingBalance}

{moveInAddress}

Charges for period {fromDate} to {toDate}: {chargesForPeriod}

How we calculate your charges

New account balance: {newBalance}

Your credit balance will be applied to your next bill.

Your new Payment Plan details

We've kept your payment plan method and frequency the same. Your new installment details are shown below:

Payment method

Frequency

First payment date:

Your new Payment Plan details

We've set up your new payment plan but there's nothing to pay right now so you'll need to wait for the yearly bill to be produced. Don't worry, we'll let you know as soon as it's ready.

Payment method

Frequency

Your payment options

You can choose to pay your bill or set up a payment plan to spread your payments.

Pay Bill

You can choose to pay the amount due, your account balance, or another amount.

Set up another payment plan

Set up a payment plan for the property you are moving into.

Please choose

No Thanks

Your Charges

We will calculate the final bill for your existing property and calculate the charges for your new property.

Your Payment

Paying bill in full by Direct Debit

Payment will be taken from your existing bank details in 18 days and for all future bills 17 days after they're produced.

No payment is currently due. All future bills will be paid from your existing bank details 17 days after bill is produced.

Your Payment

Payment will be taken from their existing bank details 17 days after the bill is produced for all future bills

Your payment plan

Your existing payment plan for the property you are moving out of will be cancelled.

We can create a new plan for you using the same payment method and frequency

We can create a new plan for you using the same payment method and frequency. As your account is in credit, your new payment plan will take effect once your yearly bill is available.

What would you like to do?

Cancel my existing payment plan

I’ll pay my bill when it’s produced.

Set up a new payment plan

I want a new {frequency} {paymentMethod} payment plan for my new property

Your payment plan

Your existing payment plan for the property you are moving out of will be cancelled.

We can create a new plan for you using the same payment method and frequency.

What would you like to do?

I want to cancel my payment plan

You'll stop making regular payments and pay your bill when it's ready.

I want to update my payment plan

We'll help you understand your likely water use in your new home, and we'll update your {frequency} {paymentMethod} payment plan to cover the charges for your old home and your new one.

The payment schedule below is based on the charges for your account and the frequency you would like each payment to be made

Date

Amount (£)

Your Charges

Since your moving out date is in the future, you can choose when you’d like us to calculate your final bill.

Estimate my final bill now

We’ll calculate your final bill with an estimated meter reading, based on how much water you normally use.

I’ll provide a final meter reading later

We’ll calculate your final bill when you provide an actual final meter reading for the date you move out.

Select an option above to continue

Your Charges

We’ve estimated your final meter reading based on your normal water usage. Your account is in credit by £{finalBalAmount}.

We’ll send you a refund within 14 working days.

Your Charges

We’ve estimated your final meter reading based on your normal water usage. Your final bill is £{finalBalAmount}.

Select Pay Now to pay your final bill.

Not now thanks

Your Charges

We’ve calculated your account is in credit by £{finalBalAmount}

We’ll send you a refund within 14 working days.

Your Charges

We’ve calculated your final bill is £{finalBalAmount}

Select Pay Now to pay your final bill.

Not now thanks

Your Charges

We'll calculate your final bill within 5 working days of the date you leave, if your house move was in the past your final bill will be with you within 5 working days.

Water meter number:
Meter reading

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Moving home

1 Let us know when you're moving out

What date are you moving out?

Please tell us your meter read

Please include any leading zeros

2 Do you know who’s moving into your old home?

3 What is your new address?

What date are you moving into your new home?

Please tell us your meter read

Please include any leading zeros

4 Previous occupants of your new home

5 Your charges

Your payment options

Your Charges

Your Payment

Your Payment

Your payment plan

Your payment plan

Your Charges

Your Charges

Your Charges

Your Charges

Your Charges

Your Charges