Better water networks, a healthier environment and help when you need it

We deliver essential services to customers in Mid and North-east Wales and have been proud to do so since 2018.

Every five years, water companies put together their plans for the future. We’ve spent the last 18 months talking to our regulators, government and, most importantly, customers to find out what’s important to you. We engaged with more than 6,000 customers to really understand what you want and expect from your water company.

Here you can find out about the plans we’ve sent to our regulator, Ofwat. They cover 2025-2030, but we think the changes we’re making will have an impact for decades to come.

Your local water company doing right for your water, our environment and you.

You can read our summary, our full plan, and visit our library for everything you need to know about our plans for the 2025 - 2030. 

You can read a summary of our response to Ofwat’s Draft Determinations, and visit our library to see our full response.