Environmental information you can request
This means that anyone can ask us to supply environmental information on any of the following:
Published Environmental Information
We have included some useful links to data that we already publish.
Submitting an Environmental Information Regulations request
Before you submit a request, take a look through the environmental information we already publish. You might find the information you need in those documents. You can read our environmental plans and documentation in our regulatory library.
Making a request
There are several ways you can make a request for environmental information from us.
You can email our environmental information team, you can fill out a form to submit a request online, or you can write to us at:
FAO General Counsel Team
2 St Johns Street
Coventry, CV1 2LZ
We’ll respond to requests for environmental information within 20 working days.
In some cases, where the request is more complex, an extension up to 40 working days may be required.
Check maps showing our infrastructure
If you need to know where parts of our infrastructure are you can book your appointment via our online service. Appointments are free and take place at our Wrexham offices.
Packsaddle
Wrexham Road, Rhostyllen
Wrexham, LL14 4EH
Prices for environmental information requests
We'll make a charge for all environmental information requests. Our charges for the provision of environmental information will be based upon the Information Commissioner’s guidance.
Our charges include:
We'll only start locating the requested information once we have received your payment.
Any requests where payment has not been received will be automatically archived after 10 working days after us providing the quotation.
Sometimes we’re unable to give you the information you’ve asked for
Occasionally we may not be able to meet your request for environmental information. This could be for several reasons, including:
If we cannot provide the requested information we’ll let you know why and provide details of how you can register a complaint with the Information Commissioners Office if you think we have got it wrong in your case.
Disclaimer
The information we provide in our response to your Environment Information Request is taken from the information we hold on our records as at the date indicated. We cannot guarantee the accuracy of this information and it should not be relied on for any purpose.
Complaints
If you're unhappy with the way we've handled your request for environmental information, please get in touch with our Data Protection Officer. You can email us at dataprotection@severntrent.co.uk or write to us at:
Data Protection Officer
2 St John's Street
Coventry
CV1 2LZ