Our region
In July 2018, Dee Valley Water transformed into Hafren Dyfrdwy, which means "Severn Dee" in Welsh, reflecting the two main rivers in the region. This change came after Severn Trent acquired Dee Valley Water in 2017.
Hafren Dyfrdwy now serves customers in north east and mid Wales, including areas previously served by Severn Trent in Powys, and we remain committed to providing excellent service.
We've made significant strides in improving customer satisfaction, achieving the highest reduction in written complaints across the industry, and we're dedicated to keeping bills low, ensuring a reliable water supply, and supporting our local community.
Dee Valley Water and Severn Trent regions 2017
New Hafren Dyfrdwy and Severn Trent regions 2018
Wonderful on tap
We think water’s wonderful. It plays a critical role in all our lives. It’s the shower that wakes us up, the hot bath that relaxes us before bed. We cook with it… grow gardens with it… have fun with it. Oh yes, and it keeps us alive!
Our communities
Whether it’s supporting local businesses, offering a great day out at our reservoir sites or investing in the young people in our region, we've an important role to play.
Our environment
How we’re dealing with the risks posed by climate change, pressure on water supplies, switching to greener energy and improving biodiversity.
Our Social Purpose
At Hafren Dyfrdwy, we believe that being a socially purposeful company is a core principle.
We are a company guided by a clear public service ethos that also draws on the benefits of private sector investment to improve services.
We seek to give our customers the best of both worlds.
Our Strategic Direction
Our Strategic Direction Statement sets out the key trends, challenges and opportunities facing us over the next 30 years.
We also set out our future priorities and how we will look to respond, so that we can be a leading, community focused company.
Our aim is to make a meaningful and positive environmental and social difference, to our local region and Wales.
Our responsibility and plans
Read our most recent news releases and our plans for the future.